Order Cancellation & Refund Policy


Cancellation by the Customer

Customers must inform us of any order cancellations before the given delivery time. To cancel an order, please contact our customer service team.

Cancellation by Rahat Bakers & Sweets

We reserve the right to cancel any order at any time for any reason, including but not limited to:

  • The item being out of stock.
  • Inability to process the payment.
  • Identification of an error in the product description or pricing.

If we cancel your order, you will be notified by WhatsApp or phone, and a full refund will be issued.


Refund Policy

Non-Returnable Items

Due to the nature of our products, we cannot accept returns.

Eligibility for Refunds

Refunds are applicable if:

  • You are not happy with a product.
  • You have received an incorrect or damaged order.

Process for Refunds and Exchanges

If you are not happy with a product or have received an incorrect or damaged order, please contact us within 24 hours of receiving it. Provide a photo of your order. Once we have the necessary information, we will work with our Quality Control team and Shipping partner to address the issue.

Refund Methods

The refund process for online payments requires 15 days. If the order has been delivered to you, it cannot be refunded, but it can be exchanged.


Damaged or Incorrect Orders

Reporting a Problem

If you receive a damaged or incorrect product, please contact us within 24 hours of receiving the order. Provide your order number, a description of the issue, and photos of the damaged or incorrect item.

Resolution

We will review your claim and, if approved, offer a replacement product or a full refund. We may require the return of the damaged or incorrect product before issuing a refund or replacement.


Contact Us

For any questions or concerns regarding our Order Cancellation & Refund Policy, please contact us at:

Our team at Rahat Bakers & Sweets takes great pride and care in our sweets and we hope you enjoy them as much as we do! We are committed to ensuring your satisfaction and will work diligently to resolve any issues you may have with your order.